Shannon Hickman

Shannon Hickman has worked at Empire Comfort Systems since 2017, initially as a Customer Relations Manager from April 2017 to October 2019, and then as the Director of Customer Experience from November 2019 to the present. Prior to that, Shannon worked at Eaton from August 2006 to April 2017, with roles including Quotations Manager from March 2015 to April 2017, and Customer Service Supervisor from August 2006 to March 2015, where they supervised a team of 9 members and was responsible for various customer service and job quotation tasks.

Shannon Hickman attended Southern Illinois University Edwardsville from 2001 to 2006, where they pursued a degree in Business Administration with a focus on Marketing.