NAMM California
Ted Smykla is a seasoned IT Service Management professional with extensive experience in managing IT service desks and ITIL processes across multiple organizations. Currently serving as a Sr IT ServiceDesk Manager at Optum, Ted oversees the functionality of IT Services Applications and conducts Change Management meetings to ensure compliance with ITIL protocols. Previous roles include directing ITSM operations at Pacific Dental Services, managing a large technical support team at Vyaire Medical, and serving as Sr Service Delivery Manager at Bell Techlogix, Inc. Ted holds a Bachelor of Arts in Management Information Systems from California State University, Fullerton, and a Master of Business Administration in Information Technology Management from the University of Phoenix. Certifications include MBA, ITIL, and HDI.
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NAMM California
North American Medical Management (NAMM) California, Inc., part of OptumCare®, develops and manages provider networks, offering a full range of services to assist physicians and other providers in their managed care and business operations (the “Clients”). For over 25 years, NAMM has been an innovator in health care with a track record for quality, financial stability, extraordinary services and superior electronic capabilities. NAMM is well positioned to continually invest in its infrastructure and systems for the benefit of its Clients and to accommodate the impending changes that will come forth from healthcare reform. The NAMM Clients represent a network of over 600 primary care physicians and 1,500 specialists and work with the premier hospitals in their respective markets.