Ted Smykla Mba, Itil, Hdi

Ted Smykla is a seasoned IT Service Management professional with extensive experience in managing IT service desks and ITIL processes across multiple organizations. Currently serving as a Sr IT ServiceDesk Manager at Optum, Ted oversees the functionality of IT Services Applications and conducts Change Management meetings to ensure compliance with ITIL protocols. Previous roles include directing ITSM operations at Pacific Dental Services, managing a large technical support team at Vyaire Medical, and serving as Sr Service Delivery Manager at Bell Techlogix, Inc. Ted holds a Bachelor of Arts in Management Information Systems from California State University, Fullerton, and a Master of Business Administration in Information Technology Management from the University of Phoenix. Certifications include MBA, ITIL, and HDI.