Garry Baez

Garry Baez is an experienced IT professional currently serving as a Support Specialist at the Institute of International Education, providing high-level administrative and operational assistance to executive leadership since November 2023. Previously, Garry held the position of Help Desk Analyst at EmpiRx Health and served as a Regional Support Engineer at Everest Insurance®, where responsibilities included providing tech support, managing mobile devices, and ensuring efficient office operations across multiple locations. Garry has a strong background in technical support, having worked as a Senior Helpdesk Technician at KPMG US and a Senior Information Technology Specialist at Microsoft, where skills in troubleshooting, hardware configuration, and ticketing systems such as Service-Now were developed. Garry holds a Bachelor's Degree in Biology from the University of Hartford and completed the NPower Technology Service Corps Program in 2015.