Frances Burgdorf

Frances Burgdorf is a seasoned Technical Operations Engineer with extensive experience in system administration and management in the technical support sector. Currently serving as a Sr. Technical Operations Engineer at Emplifi since July 2021, Frances previously held a similar role at Astute (now Emplifi) for seven years. Frances’ expertise encompasses configuration, maintenance, and administration of virtual Automatic Call Distribution (ACD) systems and Customer Relationship Management (CRM) applications. Prior experience includes directorial roles at Aspire Lifestyles and VIPdesk, where responsibilities included managing teams, ensuring service delivery met contractual obligations, and collaborating with application providers for system enhancements. Frances holds a Bachelor of Arts in Fashion Merchandising from Virginia Commonwealth University and attended Virginia Tech.