Melroy D'Souza

Melroy D'Souza is a seasoned professional with extensive experience in systems management and customer experience (CX) platforms. Currently serving as CX Platforms Manager at Employment Hero, Melroy shapes the roadmap for CX systems to enhance reliability and scalability while collaborating with CX Operations and Insights. Previous roles include Systems Manager at Aussie Broadband, overseeing key enterprise systems and leading a team, and Digital Product Owner at nbn™ Australia, where significant contributions were made to support over 10,000 users and improve defect management tools with predictive machine learning. Melroy's career is underscored by a solid educational foundation in engineering and mechanical systems from The University of Melbourne.