Daniel Oden

Daniel Oden is a Systems Thinker and Operations Director with extensive experience in service management and operational improvements. Currently serving as Operations Director at Empower AI since April 2024, Daniel previously held significant roles at T-Mobile, including Solution Delivery Manager, where Daniel led initiatives to enhance service delivery and data center partnerships. As a Service Management Consultant at TEKsystems, Daniel achieved a 60% reduction in Service Desk call volumes through automation and self-help solutions. Daniel's background also includes leadership positions in organizations such as CISO Executive Exchange and Orchestrall Inc, focusing on business development and strategic operational alignment. Daniel holds a Bachelor of Science in Management Studies from the University of Maryland Global Campus.