Reinaldo de Almeida

Reinaldo de Almeida has extensive experience in software testing and customer relationship management, currently serving as a Software Test Analyst and Customer Relationship Analyst at Empresa 1 since April 2013. Responsibilities include providing customer support, formalizing service requests from internal and external clients, resolving requests, managing software updates, and overseeing demand control. Prior experience from December 2000 to March 2013 at Cruz Vermelha Brasileira includes roles in Technical Support, administration of networks, and user helpdesk, along with experience in teaching basic computer skills. Reinaldo holds a degree in Information Systems from PUC Minas, completed in 2012.