Karen Lawson

Customer Service Workforce Optimization Analyst at EMS Management & Consultants, Inc.

Karen Lawson is currently working as a Customer Service Workforce Optimization Analyst at EMS Management & Consultants, Inc. Prior to their current role, Karen held various positions at ResultsCX, including Workforce Management Site Lead, WTT, Real Time Analyst, and Supervisor. Karen is pursuing a Bachelor of Science in Business Administration with a concentration in Management at Western Governors University, and Karen graduated from Patrick County High School in 2009.

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Spencer, United States

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EMS Management & Consultants, Inc.

EMS|MC is the largest billing services provider focused exclusively on emergency medical services in the United States. Our high-quality service, results, and customer-centric approach have set the standard in professional EMS billing. Our emphasis on patient satisfaction and client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system. Our services include revenue cycle management, reporting, and billing and operational consulting. With an expanding geographic footprint, EMS|MC currently provides billing services nationwide.