IA

Imran Ahmed

Technical Support/service Desk Engineer at En Pointe IT Solutions

Imran Ahmed has a diverse work experience in various roles and industries. Imran started their career in 2009 as an IT Trainer Cum IT Administrator at PharmEvo Pvt Ltd. Imran provided IT support, delivered lectures on MS Office and internet, and maintained the lab networking. Imran also delivered computer literacy trainings to doctors and professors at various institutions. Imran continued to work at PharmEvo as a Technical Support Engineer, where they provided technical support to a network of 400 nodes and resolved day-to-day technical issues.

In 2013, Imran joined En Pointe Technologies as a Technical Support/Service Desk Engineer. Imran handled tasks such as Microsoft Exchange Server and Lync Server administration, Active Directory administration, troubleshooting MS Outlook and web clients, and incident management. Imran also provided global IT support to customers and communicated with corporate clients to deliver IT solutions and support.

Imran then ventured into freelance writing, working at companies such as Writinginvaders and International Writer. Imran worked as a Freelance Writer and Partner respectively, showcasing their writing skills and expertise.

In 2015, they joined Writaholics as a Mentor, where they likely provided guidance and support to aspiring writers.

Overall, Imran has gained extensive experience in technical support, IT training, and freelance writing, showing their versatility and adaptability in different roles.

Imran Ahmed completed their high school education in the field of Pre-Engineering at Govt Z.M Science College from 2002 to 2004. After that, from 2004 to 2008, they pursued a Bachelor of Science in Computer Science at Federal Urdu University. In terms of additional certifications, Imran obtained MCSE certifications in 2003 and 2008 from self-study and achieved an MS Office 2010 certification from Khan IT Institute, although the specific month and year of obtaining the latter certification are not provided.

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Timeline

  • Technical Support/service Desk Engineer

    May, 2013 - present

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