Pablo Marcus de Abreu Prestes 🏳️🌈

Customer Support Engineer at enabley

Pablo Marcus de Abreu Prestes has a diverse work experience spanning multiple industries and roles. Their most recent position was as a Customer Support Engineer at enabley (formerly Time To Know), where they ensured service level agreements were met and provided technical support for cloud-based environments and applications. Prior to this, they worked as an Application Support Analyst and Jr. Developer at Mortgage Network, Inc., where they resolved technical issues and improved the user experience. Pablo Marcus also has experience as an English Teacher at Minds English School, coordinating a team of teachers and focusing on conversation classes. Additionally, they worked as a Project IT Intern at Governo do Estado de São Paulo, ensuring the availability and operation of the communications network. Pablo Marcus was also an Operational Development Manager at Mídia Painéis, responsible for coordinating teams and ensuring business effectiveness. Throughout their career, they have held various other roles, including IT teacher, Instructor/Pedagogical Coordinator, Back-Office, Financial Administrative Officer, and Transport Assistant.

Pablo Marcus de Abreu Prestes has a diverse education history with a focus on information technology and educational technology. Pablo Marcus started their education in 2010 by obtaining a Bachelor of Business Administration (BBA) with an emphasis on Foreign Trade from the Universidade São Judas Tadeu. In 2011, they pursued a postgraduate degree in Science Teaching from the Federal University of Technology - Parana, specializing in educational/instructional technology.

In 2012, Pablo enrolled at the Faculdade de Tecnologia do Estado de São Paulo - FATEC for a degree in Analysis and Systems Development, furthering their expertise in information technology. During this time, they also attended several certifications and events related to technology and education, such as the "IV Technology Week" and the "2nd Astronomy Education Symposium."

Pablo expanded their knowledge in 2015 by completing the IT Essentials 5.0 program from Cisco. Pablo Marcus also became an English Teacher certified by the Centro Paula Souza. Additionally, they participated in scientific initiation and technological innovation projects exhibitions, showcasing their commitment to research and innovation.

Building on their existing qualifications, Pablo pursued a degree in Computer Engineering from Univesp Oficial starting in 2017. This program, which they completed in 2022, provided him with a comprehensive understanding of computer engineering and information technology.

Pablo's educational journey continues as they enrolled in the Computer Science - CS50 program at Harvard University in 2022, indicating their ongoing dedication to expanding their knowledge and skills in the field of computer science.

Overall, Pablo Marcus de Abreu Prestes has shown a strong commitment to education in the fields of information technology and educational technology, pursuing various degrees, certifications, and participation in relevant events throughout their career.

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