Steffani Estevo

Steffani Estevo has a diverse work experience spanning multiple industries and roles. In 2014, they worked as a Sales Manager at Bendita Augusta. From 2015 to 2017, they served as a Financial Assistant at Aktual Viagens e Turismo Ltda, where they handled negotiations, expense control, and customer service. In 2017, they joined Uber, initially as an Expert I, providing driver assistance and support. Steffani later became a Team Lead in the Incident Response Team, managing high-severity customer issues. At Teleperformance, from 2019 to 2020, they were a Specialist Supervisor, responsible for account and billing support. In 2020, they joined QuintoAndar as an Information Technology Production Manager, overseeing quality inspections and backoffice operations. From 2021 to 2022, they worked at Zak as a Setup Leader (Operations) - Systems Development Manager, focusing on software configuration for the food industry. From 2022 to the present, they have been running their own consultancy, Steffani Estevo Consultoria, offering career management services. Additionally, they have held roles at Enabley (formerly Time To Know) as a Customer Support Manager, and at Treinta as a Social Media & Customer Experience Lead and Customer Experience Lead. Throughout their career, Estevo has demonstrated expertise in team management, process improvement, metrics analysis, and project development. Steffani has also worked as a photographer, covering events and fairs.

Steffani Estevo's education history is as follows:

From 2021 to 2022, Steffani attended Tera and obtained a specialty degree in Digital Product Leadership.

In 2019 and 2020, Steffani pursued a Master of Business Administration (MBA) degree in Management, Entrepreneurship, and Marketing from Pontifícia Universidade Católica do Rio Grande do Sul.

In 2017, Steffani participated in an English language exchange program at LSI Language Studies International.

Between 2009 and 2012, Steffani studied at Centro Universitário Senac, where they obtained a Bachelor's degree in Photography, specializing in Communication & Media/Multimedia.

In 2013, Steffani received a certification in Desktop Publishing from Panamericana . Escola de Arte e Design, focusing on software and media applications.

In addition to their formal education, Steffani has also acquired several certifications. These include Green Belt Certification in Lean Six Sigma from Escola EDTI, Agile Project Management from Coursera, Certification in Healthy Leadership: Transforming People and Companies from Pontifícia Universidade Católica do Rio Grande do Sul, Digital Product Leadership from Tera, Data Analytics and Power BI from Escola Conquer, Certification in leadership, ability to learn, and resilience from Pontifícia Universidade Católica do Rio Grande do Sul, and Process Management from Universidade Cruzeiro do Sul. Steffani also holds certifications in Cognitive-Behavioral Psychology from Udemy Brasil, Strategic Thought, Unconscious Biases in Decision Making, Virtual Team Management Series, Cyber Security Awareness Program, Lean Six Sigma - White Belt, Advanced Scrum Techniques, How to Create a Culture of Self-Responsibility, Management of Experienced Managers, Management of New Managers, Transform with Disruptive Innovation, and Preventing Workplace Harassment.

Furthermore, Steffani completed a certification in Alternative Proteins from SENAI São Paulo in May 2017.