Cagla Darveaux

Cagla Darveaux has an extensive work experience spanning over several years. Cagla currently works as the Chief Operating Officer at ENACOMM since 2023. In their role, they are responsible for establishing the strategic direction of the organization's operations division, implementing guidelines and standards to improve efficiency and effectiveness, analyzing business issues and implementing policies for operational excellence. Prior to this, they served as the SVP of Business Development Operations at ENACOMM from 2022 to 2023. In this position, they prioritized business issues, coordinated inter-departmental communication, and improved customer service through policy and procedural changes.

Before joining ENACOMM, Cagla worked at Darveaux Consulting as the Principal of Project and Program Management from 2011 to 2020. During their time there, they managed various projects including the migration of a data center, provided input and support for updating change management processes, and administered and updated processes for Zendesk.

Cagla also held positions at AustinCSI, Merchant Customer Exchange (MCX), Isis Mobile Commerce, First Choice Power, Securus Technologies, FedEx Kinko's, and Telvista, with responsibilities ranging from program and project management to director-level roles in partner integration management and customer service. In these roles, they built strategic partnerships, managed the implementation of key partnerships, directed the outsourced customer service organizations, and implemented various operational improvements to enhance customer care.

Overall, Cagla Darveaux has demonstrated expertise in operations, project management, and customer service throughout their career.

Cagla Darveaux completed their Bachelor of Business Administration degree in Marketing from Texas A&M University from 1988 to 1992. Additionally, they obtained the Duolingo French Fluency: Elementary certification from Duolingo in October 2016.