Suramya Venugopalan

Suramya Venugopalan is an experienced Trip Coordination Manager at Enchanting Travels since June 2016, overseeing customer operations for America and Oceania with a team of seven coordinators while managing the Net Promoter Score for these key markets. Suramya's previous roles include Senior Trip Coordinator and Trip Coordinator, with significant achievements in managing and executing over 150 trips across various regions, training new coordinators, and implementing performance-driving initiatives. Prior to Enchanting Travels, Suramya held positions at AXA, Crest Premedia Solutions Pvt Ltd, and Oberoi Hotels & Resorts, gaining valuable experience in customer service, project management, and quality control. Academic credentials include an MBA in Human Resources Management from Amity University and proficiency in the German language, with education from Max Mueller Bhavan.