Meraj Khan

Meraj Khan is a Configuration Specialist at Endeavour Group, responsible for the customization and continuous improvement of ServiceNow ITSM modules and the management of configuration items within the CMDB since May 2025. Previously, Meraj worked as a Governance and Oversight Specialist at Commonwealth Bank for three years, where expertise in ITSM processes and toolset enhancements was demonstrated. As a Governance Analyst at the NSW Department of Customer Service, Meraj designed and implemented solutions for service delivery improvement. An early career began as a Senior Service Desk Analyst at Kinetic IT, providing IT support and managing service requests. Meraj holds a Bachelor of Information Technology with a focus on Software Design and Development from Charles Sturt University and a Diploma in Information Technology from Uniworld Business College.