Ahmed Khalifa

Senior Customer Support Engineer at Enea AB

Ahmed Khalifa has over 5 years of experience in various roles within the telecommunications industry. Ahmed started their career as a Site Engineer at Etisalat Misr in 2014. Ahmed then worked as a Network Engineer at NOOR Data Network, where they monitored the network and troubleshooted customer problems. Ahmed then joined Orange Business Services as an Incident Management Specialist, responsible for resolving customer incidents and documenting troubleshooting actions.

In 2015, Ahmed joined Huawei Technologies as a Senior Project Coordinator, managing subcontractors and ensuring project requirements were met. Ahmed later became a Rollout Team Leader, leading the implementation of a TE-LTE project.

In 2018, Ahmed worked as a Regional Project Manager at ZTE Corporation, where they coordinated internal resources and subcontractors, developed project plans, and managed client relationships.

Most recently, Ahmed worked as a Senior Customer Support Engineer at Enea AB, serving as the primary support contact for specified customers and maintaining administration of allocated cases.

Ahmed Khalifa obtained their Bachelor's Degree in Electrical, Electronics and Communications Engineering from Alexandria University. Ahmed attended the university from 2008 to 2013. Prior to attending Alexandria University, Ahmed Khalifa completed their earlier education at Lycee El-Horreya from 2006 to 2008, although the degree name and field of study are not specified. In addition to their formal education, Ahmed Khalifa also obtained a certification as a Cisco Certified Network Associate Routing and Switching (CCNA) from Cisco in April 2015.

Links

Timeline

  • Senior Customer Support Engineer

    February, 2019 - present