Carlos Dominguez

Carlos Dominguez has a diverse work experience spanning different industries. Carlos is currently working as a Security Analyst at Enea AB, where they are responsible for creating and maintaining security solutions on client platforms and staying updated with telecoms threat landscape.

Prior to this, Carlos worked at PayPal from 2015 to 2021, where they held various roles. As a Customer Identification Program Lead Advisor, they proactively recommended and educated merchants and customers about PayPal products, policies, and procedures. Carlos also answered customers' KYC and KYB queries and supported management in special projects and training. Additionally, they processed queue items related to compliance and assisted in developing and implementing compliance manuals and procedures.

Before joining PayPal, Carlos worked as a Fraud Prevention & Compliance Analyst and Limitation Agent. In this role, they investigated accounts for fraudulent activity and provided assistance to users in reporting stolen financials and preventing spoofing. Carlos also completed account investigations and reviews.

Carlos's work experience also includes a role as a Customer Solution Agent at PayPal, where they answered a high volume of phone calls and emails in Spanish and English. Carlos proactively recommended and educated customers about PayPal products and provided transactional support with payments, bank accounts, credit cards, and password issues.

Prior to their time at PayPal, Carlos worked as a Concierge at The Merrion Hotel in Dublin. In this role, they welcomed and escorted guests to their rooms, provided information about the hotel and facilities, and maintained high standards in the front hall.

Overall, Carlos Dominguez has developed skills in security analysis, customer support, fraud prevention and compliance, and hospitality throughout their diverse work experience.

Carlos Dominguez has a diverse education background. In 2009, they attended Universidad Laboral de Toledo, where they obtained a Diploma Level 7 NFQ in Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician. Carlos then pursued further education in the field of Computer Programming at Crumlin College from 2017 to 2018, earning a Certificate Level 5 NFQ. Currently, Carlos is enrolled at TU Dublin, studying Computer Science to obtain a Bachelor's degree Level 8 NFQ. Additionally, they have obtained several certifications, including AWS Certified Solutions Architect - Associate (SAA-C02) Cert Prep: 1 Cloud Services Overview and Exam Tips: AWS Certified Solutions Architect - Associate (SAA-C02) from LinkedIn in March 2023. In January 2023, Carlos also acquired certifications in Cybersecurity Awareness: Social Engineering and Learning Regular Expressions, both from LinkedIn.