Dean Crook

Dean Crook has over 27 years of work experience in various roles related to customer support and technical engineering. Dean started their career in 1993 as a Telecommunications Supervisor in the Royal Air Force, where they operated and maintained the Royal Navy's Tandem computer. In 2001, they joined Enea AB as a Senior Manager, Global Customer Support, responsible for building and maintaining support teams, technical escalation support services, and critical account management. Dean also handled contract negotiations, renewals, and strategic accounts. In 2010, Dean joined Openwave Systems as a Lead Technical Support Engineer, where they staged, tested, and installed location-based software in mobile phone carrier networks. Dean also led a team of 6 and managed schedules. Later, they became the Manager of Global Customer Support, focusing on delivering exceptional support experiences to strategic accounts and managing a cross-functional global team. Dean's work experience demonstrates their expertise in customer support, technical engineering, team management, and strategic account management.

Dean Crook attended Plymouth College from 1986 to 1990, although no specific degree or field of study is mentioned.