Juliana Vilhena

Juliana Vilhena is a B2B specialist in customer care at Enel X, providing post-sales support to major clients in the Banking and Telephony sectors since August 2022. Previously, Juliana served as a Senior Customer Service Analyst at Canadian Solar Inc. from March 2019 to July 2022, where responsibilities included coordinating client orders and overseeing import processes. Juliana also held a managerial position at Crave & Covet, where sales goals were surpassed through effective customer engagement techniques. Earlier experience includes a post-sales customer liaison role at COMPANHIA ULTRAGAZ S/A and a background as a lawyer focused on tax management across multiple branches in Brazil. Juliana's educational qualifications encompass International Business Management from Greystone College, a Law degree from Universidade Paulista, and additional certifications in Customer Experience and Customer Relationship Management.