Adriana Congote

Adriana Congote is a seasoned professional in customer experience and marketing operations with extensive experience in various roles since 2001. Currently serving as Expert Professional Customer Experience at Enel Group since July 2018, Adriana has consistently achieved key performance indicators through innovative working methods and process automation. Previously, Adriana held positions such as Senior Professional Customer Loyalty and Retention at Enterdev S.A.S. and Director of Marketing Operations and Customer Experience at Zona Franca de Bogotá, where strategic management of marketing initiatives significantly improved customer satisfaction. Additional expertise includes customer relationship management at BT Global Services and early roles at Empresas Públicas de Medellín and Multienlace. Academically, Adriana holds a Master's degree in Globalisation and Development from The University of Manchester, a Specialist degree in Statistics, and a Bachelor's degree in Management Engineering from Universidad Nacional de Colombia.