Donna Mulchand

Donna Mulchand possesses extensive experience in customer experience operations and digital product management across various industries. Currently, Donna is with Braze, where responsibilities encompass customer experience operations and global services support strategy, alongside integrations and onboarding within a customer engagement platform designed for mobile-first communication. Prior to Braze, Donna served as Vice President of Digital Product Management and Customer Experience at Citi, focusing on balance transfer products and enhancing the digital user experience. Donna's career also includes a significant tenure at American Express, where leadership in marketing operations supported the Amex Offers program, and earlier roles at Weight Watchers and Sonim Technologies provided foundational skills in project management and marketing analytics. Donna earned a BA in Psychology from the University of California, Berkeley.