Alessandro Casu is currently the Head of Billing - Global Customer Operations at Enel Group, where they focus on defining service models and optimizing customer satisfaction. Previously, they served as Head of Service and UX/UI Design at Enel, and as Head of Active Billing, where they implemented billing strategies and fostered cross-country collaboration. With a background in billing process improvement at Enel Energia, Alessandro has extensive experience in operational excellence and customer experience transformation. They hold a Laurea in Economia e Commercio from Università degli Studi di Roma 'La Sapienza'.
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