Charlie M.

Charlie M. is an experienced customer success leader with a strong background in the energy and utilities sectors. Currently serving as the Lead Customer Success Manager for EMEA at Energy Exemplar, Charlie M. drives strategic customer success and expansion across over 20 accounts, providing tailored support to national energy operators and major utilities in their digital transformation efforts. Previous roles include Head of Customer Success for the Water Sector at Esri UK, where focus was on regulated water utilities, and Sales and Customer Success Director for EMEA at InVMA Limited, emphasizing commercial strategy in industrial IoT. Additional experience as Regional Sales Manager for Telenor Connexion and INSYS icom showcases expertise in smart infrastructure and partner management across the UK, Ireland, and Nordic markets. Charlie M. holds a Master’s and a Bachelor’s degree in Mechanical Engineering from Teesside University.