Josh Masson

Director of Support Operations at EnergyHub

Josh Masson has a diverse work experience spanning across multiple industries. Josh'smost recent role was as the Director of Support Operations at EnergyHub, where they have been working since May 2022. Prior to that, they held the position of Senior Support Manager at EnergyHub from April 2020 to May 2022. Josh also served as the Deployment & Support Manager at EnergyHub from November 2015 to May 2022.

Before joining EnergyHub, Josh had a significant tenure at MakerBot® from February 2014 to October 2015. Josh held various roles during this period, including Director of Support Operations, Director of Channel Support, Director of Support, Customer Support Manager, Customer Support Agent, Quality Assurance Technician, and Production Worker.

Josh's work experience also includes a role as a Crew Leader at the U.S. Census Bureau from April 2010 to September 2010, where they supervised a team of enumerators, conducted training sessions, and kept track of progress and payroll reports.

Josh'searliest work experience is as an International Shipping Coordinator at FLEXcon from July 2001 to July 2008. In this role, they coordinated shipments, communicated with sales representatives and customers, and trained new employees in shipping logistics and computer systems.

Overall, Josh Masson has had a successful career in support operations, management, and coordination roles, with a diverse range of experiences across different industries.

Josh Masson attended Worcester State University from 2003 to 2007, where they obtained a Bachelor of Arts (B.A.) degree with a major in History.

Links

Timeline

  • Director of Support Operations

    May, 2022 - present

  • Senior Support Manager

    April, 2020

  • Deployment & Support Manager

    November, 2015

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