Paula Peterson

Paula Peterson is an accomplished Customer Success Manager at energyOrbit since December 2016, focusing on expert support management and customer advocacy to enhance satisfaction with software products. Prior to this role, Paula served as Manager of Client Services at Silverchair from December 2012 to 2016, where a team was created to lead support and develop a suite of support tools. Earlier experience includes serving as Manager of Application Analysis at Thomson Reuters from 2003 to December 2012, with comprehensive responsibilities for Tier 2 software support management for ScholarOne SaaS applications. Paula's career began at Piedmont Press & Graphics, where leadership of the Web Development Department occurred from 1996 to 2004.