Rabia Shahid

Rabia Shahid is a highly experienced professional with a diverse background in business management, analysis, and digital customer experience. Currently serving as Business Capability Manager at ENGIE AU since February 2023, Rabia previously worked as a Business Analyst at Simply Energy and founded Flute on Canvas, a SaaS enterprise focused on enhancing customer engagement through AI technology. Rabia's extensive tenure at Cochlear involved various roles including Digital Customer Experience Lead for Australia New Zealand, where strategic improvements were initiated across multiple digital platforms. Earlier career experiences include positions at Vision Australia and Diamond Investments in Dubai, complemented by a solid educational foundation with an MBA in Entrepreneurship and Strategy from Macquarie University, a Master's degree in Urban and Regional Planning from the University of Sydney, and a Bachelor of Architecture from the National College of Arts.