Nicola Caragiulo

Nicola Caragiulo is a skilled Control Room Specialist and Data Analyst currently employed at ENGIE Italia since May 2022, focusing on monitoring KPI metrics, managing IVR systems, and optimizing reporting processes. Previously, Nicola held several roles at Sky Italia from March 2008 to April 2022, including Control Room Specialist and Knowledge Management Specialist, providing expertise in retention strategies and technical support. Early career experience includes travel agency work at Orofino Viaggi and a technical support role at Tiscali. Educational credentials include a Perito Informatico degree from ITIS Dionigi Scano and recent training in Public Speaking and Press Office duties.