Shanta Martin

Shanta Martin is a Customer Experience Analyst at ENGIE Resources, with a robust background in customer service and team management. Previously, Shanta held positions at Texpo Power, LP as a Customer Service Representative and at AP Gas & Electric in various roles, including Team Lead, Quality Assurance Analyst, and Customer Service Representative. In these roles, Shanta demonstrated expertise in coaching and developing teams, managing customer service quality, and addressing escalated customer issues. Shanta's education includes a diploma from Westside High School and further studies at Cortiva Institute.