Hend Al-Rijab is a seasoned Customer Care Manager and Agile Project Manager with extensive experience in process optimization and team leadership. Currently, Hend leads initiatives at Alight Solutions to enhance customer service delivery and client retention, building strong relationships with cross-functional teams. Previously, Hend held various roles at Hopper, including Customer Service Manager and Service Delivery Manager, where they significantly improved KPIs and SLAs through data-driven strategies and effective team management. Hend's foundational experience includes managing human resources at the International Committee of the Red Cross and leading customer service teams at Booking.com. Hend holds a Bachelor of Science degree in Control Engineering and Computer Engineering from the University of Technology.
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