Mike Biles

Mike has a doctorate in law which analysed residential tenants’ non-financial remedies for disrepair and unfitness. He was housing ombudsman for England for 13 years until 2014. This role has given him an extensive understanding of all aspects of rented housing from complaint handling and dispute resolution to customer service and support, building good relations between providers and customers and valuing all forms of feedback to inform and improve systems, behaviours, and service delivery.

Mike has taught and researched Land Law, Landlord and Tenant Law and Housing Law extensively. He has also published articles in this field and has chaired and spoken at numerous national and international industry-related conferences.

Mike was a visiting professor in law at Southampton Business School where he has also held the post of Head of the School of Law. He has been a lawyer member of the Leasehold Valuation Tribunal, as it used to be called, and a member of the management committee of a registered social provider.

Mike is an honorary member of the Chartered Institute of Housing and was a member of the Chartered Institute of Arbitrators and a fellow of the Royal Society of Arts.

In March 2022, Mike was appointed as an independent non-executive director of the New Homes Ombudsman Service.