ERC is an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle.

Finance

Enhanced Resources Center

Enhanced Resources Center's headquarters in Jacksonville, FL, United States

Sam Rehm

Matt Charles

Julio H.

Yokasta Carolina Paulino de Paula

Rose Jean Fortunato

Kristin Evans

Rob Butler

Jamie Jutte

This department oversees and coordinates daily operations to ensure efficiency and effectiveness in organizational processes.

Operations Management

This department provides assistance and solutions to customers regarding their inquiries and issues.

Customer Support Services

This department oversees payroll processes and develops strategies for talent acquisition and workforce optimization.

Talent and Payroll Management

This department focuses on maintaining and enhancing client relationships, ensuring satisfaction and business growth.

Account Management

This department focuses on the design, implementation, and maintenance of technical systems and infrastructure.

Engineering Department

The leadership team at Enhanced Recovery Company has a wealth of experience in various industries. SVP of Sales, Chief People Officer, and CEO all come from Enhanced Resource Centers, while the Director of Operations is from N.C.O. and the Operations Manager is from Risk Management Alternatives. The Senior Vice President of Client Solutions and the Director, Client Management, are both from SYKES. Finally, the Supervisory Leader is from GEICO and the President and CEO is from Faneuil, Inc.

Enhanced Resources Center

Org chart

Teams

Operations Management

Customer Support Services

Talent and Payroll Management

Account Management

Engineering Department

Leadership Team

Offices

Enhanced Resources Center

Org chart

Teams

Operations Management

Customer Support Services

Talent and Payroll Management

Account Management

Engineering Department

Leadership Team

Offices

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