Enhanced Resources Center
Matt Charles is an experienced professional with a diverse background in revenue management and customer care. Currently serving as Chief Revenue Officer at Enhanced Resource Centers, Matt has previously held significant roles at Sprint, where responsibilities included managing the International Vendor Group for Wireless Customer Care and overseeing Asian International/Affinity Partner vendors. Earlier in the career, Matt worked as a Senior Account Manager at APAC Customer Services and held various positions at ITI Marketing Services, Inc., including Account Manager, Corporate Trainer, and Call Center Supervisor.
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Enhanced Resources Center
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ERC is an international BPO and a full service, end-to-end provider for every aspect of the customer lifecycle.