P.- Alexander Kopplin

P.- Alexander Kopplin is an experienced professional in operations and sales management with a strong background in customer retention and team leadership. Currently serving as Retention Manager Second Level at Enpal since August 2021, responsibilities include quality management, customer escalation, and recovery. Previous roles include Team Manager First Level Support at Ingenico, Supervisor Service Point at Hapimag, and various management positions at GRAVIS Computervertriebsgesellschaft, where expertise in budget responsibility and personnel management was demonstrated. With a career rooted in customer service, sales, and training across multiple companies since 1992, P.- Alexander Kopplin has consistently focused on improving operational efficiency and driving sales growth. Educationally, P.- Alexander Kopplin holds a Diplom in Graphic Design and Communication from PAW Akademie für Gestaltung.