Sami Roulamo

Senior Customer Experience Manager at Enreach for Enterprises

Sami Roulamo is an experienced professional in customer experience and success management, currently serving as a Senior Customer Experience Manager at Enreach for Enterprises since October 2021. Prior to this role, Sami held various key positions at Questback from April 2011 to October 2021, including Customer Success Team Manager, where responsibilities included leading the Finnish Customer Success Team and managing a portfolio of Enterprise customers. Sami also served as the interim Head of Customer Success Nordics, overseeing teams across Finland, Sweden, and Norway. Earlier career experiences include roles at LG Electronics Nordic, Sword CTSpace, Allianz Insurance, and Arvato Services, focusing on customer support and IT helpdesk functions. Educational qualifications include a Ylioppilas degree from Valkeakosken Lukio, a Datanomi degree from Jyväskylän Aikuisopisto, and studies at the University of Jyväskylä.

Location

Helsinki, Finland

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Enreach for Enterprises

Enreach for Enterprises is one of Europe’s leading companies in the UC and CCaaS industry providing cloud-based voice solutions that helps mid market companies, enterprises and strategic partners intelligently embed and provide voice channels across their operations. Based in Finland, and evolved from Benemen, a pioneer of cloud-based communication solutions in the Nordic region, together with our ecosystem partners Microsoft and Salesforce we support our customers to be more effective and productive with their company-wide voice communication. With the help of our intelligent voice solutions, customers make more revenue, provide exceptional customer experience and save costs when replacing their legacy voice infrastructure with our native voice cloud. Enreach for Enterprises is part of Enreach, Europe’s contact leader providing converged contact solutions to business through its resellers, service provider partners and direct channels. Enreach operates in over 25 countries and has over 1,100 employees working in 24 different European offices.


Headquarters

Helsinki, Finland

Employees

51-200

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