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Aparna Appam is an Atlassian Engineer at Addteq APAC since December 2021, previously serving as a Quality Analyst at Wipro Limited from July 2017 to December 2021. In the current role, Aparna focuses on evaluating and enhancing performance while improving customer experience through monitoring agent work and resolving customer issues. Responsibilities include data analysis, developing summary reports, and suggesting modifications to quality guidelines. Aparna holds a Bachelor of Technology (B.Tech.) degree in Computer Science from TKR Engineering College, completed in 2016.
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