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Aparna Appam is an Atlassian Engineer at Addteq APAC since December 2021, previously serving as a Quality Analyst at Wipro Limited from July 2017 to December 2021. In the current role, Aparna focuses on evaluating and enhancing performance while improving customer experience through monitoring agent work and resolving customer issues. Responsibilities include data analysis, developing summary reports, and suggesting modifications to quality guidelines. Aparna holds a Bachelor of Technology (B.Tech.) degree in Computer Science from TKR Engineering College, completed in 2016.
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enreap
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We are a partner in our client’s digital transformation journey. We help companies achieve “Operational Delivery Excellence” by realising the optimum productivity for their teams by envisioning and executing technology-enabled operations strategies. Over the past 10+ years, we have worked with 400 enterprises worldwide across various industry verticals such as retail, IT/ITeS, BFSI, Healthcare and Pharma, and more.