Cheryl Jones

Cheryl Jones is an experienced Vendor Operations Manager at Entergy, overseeing offshore vendor performance in contact center operations since November 2023. Previously, Cheryl worked as a Customer Support Payroll Manager at Help at Home, and served as a Customer Service Manager at 4Change Energy, where management of BPO operations was key. Cheryl also held the position of Call Center Operations Manager for the City of Dallas, leading a team of supervisors and customer service agents. Earlier roles include Call Center Manager at Time Warner Cable and Sprint, where responsibilities encompassed overseeing large teams and managing startup processes. Cheryl holds a Bachelor's degree in Business Management from the University of Phoenix.