Pedro Alvarado

Pedro Alvarado serves as the Vice President of Customer Experience at Entertainment Benefits Group, a position held since February 2017, where responsibilities include leading Customer Success, Quality Assurance, Online Reputation, Operational Optimization, and Operational Training teams to enhance customer experience. Prior roles within the company included Director of Customer Experience - Quality Assurance & Operations Training and Senior Manager of Quality Assurance & Online Reputation. Earlier experience at Dorney Park & Wildwater Kingdom spanned from January 2010 to November 2015, culminating in the role of Seasonal Manager - Food and Beverage. Pedro Alvarado holds an Associate's degree in General Studies from Valencia College.