Andre Hernandez is an experienced technical support professional currently serving as a Senior Technical Support Engineer at Entrata since January 2023. In this role, Andre maximizes service functionality by assisting customers with hardware and software configurations and reviews support cases for accuracy while identifying process improvement opportunities. Prior to this, Andre worked at ASEA, LLC from January 2020 to November 2021 as an Associate Support Supervisor, where responsibilities included assisting team members with inquiries and conducting bi-weekly meetings for feedback and training. Andre began education at Brigham Young University - Idaho, pursuing a Bachelor of Science in Software Development with a focus on Computer Software Engineering, expected to graduate in June 2024.
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