Shalaka Desai

Shalaka Desai is an accomplished business professional with extensive experience in customer engagement, operations management, and strategic planning across various industries. Currently serving as the Business Unit Manager at ENTTEC since 2024, Shalaka previously held the position of Senior Manager - Customer Engagement (Service Excellence) at Aster DM Healthcare from 2021 to 2023, leading initiatives like the Strategic Customer Engagement Study and Mystery Shopping Audit. At GBM from 2015 to 2021, Shalaka enhanced operational efficiency by 20% through the optimization of business processes. Earlier roles included Program Manager and Country Lead at IBM (2009-2015), where Shalaka developed partner ecosystems for software sales, and Admin Executive at Intel Technology India Pvt Ltd (2001-2009). Shalaka began the career as Executive Digital Content at UTV (1999-2001) and holds an MBA in Marketing from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor of Commerce in Accounting from the University of Mumbai.