Dimpy Kamani is an experienced IT support and customer service professional currently serving as an IT Support Analyst II at Envato since February 2024. Previous roles include Customer Support Analyst at Gorilla, where Dimpy managed third-level incident support and technical challenges, and Technical Support Analyst at Docebo, addressing customer issues for the Docebo Learn platform. Dimpy has also held various positions such as Teaching Associate at Monash University, Security Administrator at IanSolutions, and Senior Customer Service Executive at Teleperformance. With a strong educational foundation including a Master of Cybersecurity from Monash University and a Professional Year in IT, Dimpy possesses a diverse skill set in technical support, customer service, and IT education.
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