Matt Charles

Matt Charles is a Client Operations Specialist III at the Environmental Defense Fund, with extensive experience in IT support roles across various organizations. Responsibilities include troubleshooting user issues, software installation, onboarding new hires, and managing security protocols. Prior positions include IT Dispatch Analyst at Lloyd, where technical issues were resolved on-site, and IT Helpdesk Support Analyst at Little Flower Children and Family Services, focusing on staff education and system maintenance. Matt holds a Bachelor of Science in Psychology from Buffalo State University and is pursuing a Master of Cybersecurity in Information and Assurance from Western Governors University. Additionally, Matt completed a Front End Web and Mobile Development Bootcamp at Nucamp Coding Bootcamp.