Kathryn Miles

Kathryn Miles has a diverse work experience spanning several industries and roles. Kathryn has held various positions at multiple companies, including Envoy, The Women's Building, ServiceSource, ServiceSource International, and Kaiser Permanente.

At Envoy, Kathryn served as the VP of Services & Delivery, overseeing the onboarding and delivery processes. Prior to this role, they were the Director of Onboarding & Delivery.

During their time at The Women's Building, Kathryn was a member of the Board of Directors. Kathryn provided support to the organization by fulfilling the goals of the strategic plan, overseeing the budget and programming, and participating in fundraising planning.

At ServiceSource, Kathryn worked as a Manager of Professional Services. Kathryn was responsible for managing client implementations, documenting operational processes, and ensuring successful ongoing client partnerships.

At ServiceSource International, Kathryn served as an Account Manager and a Team Lead. In these roles, they managed, trained, and developed teams, delivering against sales targets, reducing operational costs, and preparing quarterly business review data and presentations.

Earlier in their career, Kathryn worked at Kaiser Permanente as a Recruitment Coordinator. Kathryn successfully filled open positions, transferred employees, and built strong relationships with both employees and hiring managers.

Overall, Kathryn has a strong background in leadership, management, and customer service across various industries.

Kathryn Miles completed their Bachelor of Arts degree in International Relations from the University of California, Davis in the years 2000 to 2004. In 2022, they obtained the certification of Certified ScrumMaster (CSM) from Scrum Alliance. Additionally, in 2019, Kathryn obtained the Zendesk Certified Support Administrator certification from Zendesk. Kathryn also had a brief study period in 2002 at Københavns Universitet - University of Copenhagen, where they explored Political Science, Sociology, and Culture but did not obtain a degree.