Yordana Perez

Yordana Perez is a Remote Support Technician at EOS IT Solutions, specializing in enterprise media remote support for Meta partners since September 2021. Responsibilities include providing technical assistance on global video conferencing tools, monitoring service requests, and training new team members. Prior experience includes roles as a Customer Service Representative at Bank of America, where Yordana established strong client relationships and managed cash, as well as positions at Silicon Valley Bank, Ulta Beauty, Market Source, and Walgreens, showcasing expertise in customer service, sales, and administrative tasks. Education includes an IT Helpdesk degree from Year Up United and a high school diploma from Abraham Lincoln High School.