ePerformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. 

As one of the first contact centers in the Philippines in 2002, ePerformax has strategically expanded our client base and now proudly employees over 6,500 team members at three operating locations and one provincial recruiting and training center. 

The extensive and comprehensive training conducted ePerformax produces empowered, consultative, and skilled customer service agents to handle complex interactions, while providing an effortless customer experience via phone, email, chat, social media, and instant messaging.  

ePerformax's dedication to performance and building strategic partnerships with our clients is based on shared values, including:  

•	Performance versus price-only orientation
•	Customer focused
•	Sharing of best-practices
•	Continuous learning and innovation
•	Commitment to training and employee development
•	Brand enhancement

These strategic partnerships focus on translating each client's business objectives into measurable KPMs for continuous improvement and an effortless experience, driving both brand loyalty and lifetime value, and providing voice of the customer insights to enhance the customer experience. 

Programs and Services include:
•	Customer Service and Account Support
•	Escalations
•	Billing and Payment Support
•	Technical Support
•	Product/Service Support
•	Website Navigation Support
•	Inbound Sales and Order Entry
•	Travel Reservations 
•	Outbound/Inbound BTB Programs
•	Quality Monitoring Programs
•	Web and Data Mining
•	Social Media Support
•	Fraud Prevention/Account Integrity
•	Content Moderation

ePerformax is experienced in the areas of wireless/telecommunications, financial/card services, digital payment systems, e-commerce/retail, travel/reservations, and healthcare.

Call Center

Travel & Leisure

ePerformax Contact Centers & BPO

ePerformax Contact Centers & BPO's headquarters in Pasay City, Philippines

This department oversees the planning, execution, and delivery of projects and programs within the organization.

Program Management

The Training and Development team at ePerformax Contact Centers & BPO is responsible for designing, implementing, and overseeing comprehensive training programs to ensure that customer service agents are highly skilled and capable of delivering exceptional service across all communication channels. This team focuses on leadership training, performance development, and continuous learning initiatives to enhance agent competencies, drive customer satisfaction, and align with the company's strategic goals. Their efforts contribute to building empowered, consultative, and proficient agents who can manage complex interactions effectively.

Training and Development

This department is responsible for assisting customers with inquiries, resolving issues, and enhancing their overall experience.

Customer Support

The Operations and Management team at ePerformax Contact Centers & BPO is responsible for overseeing day-to-day operations, ensuring seamless service delivery, and maintaining high-performance standards. This team comprises roles such as Quality, IT, and Operations Managers, as well as specialists in business planning, financial analysis, and corporate communications. They work collaboratively to manage resources, strategize for continuous improvement, enhance customer experience, and align operations with the company's strategic goals, ultimately driving brand loyalty and lifetime value for clients.

Operations and Management

The Leadership Team at ePerformax Contact Centers & BPO is responsible for setting the strategic direction, overseeing operational performance, and fostering client relationships to drive the organization's growth and success. This team ensures that the company's values, such as continuous learning, innovation, and commitment to employee development, are upheld. Additionally, they translate client business objectives into measurable KPMs, enhance service delivery, and provide insights to improve the customer experience, thereby contributing to brand loyalty and lifetime value.

Leadership Team

The Vice Presidents at ePerformax Contact Centers & BPO are pivotal in driving the company's strategic vision and operational excellence. They oversee distinct areas such as customer experience training, corporate communications, project management, operations, client service delivery, and IT, ensuring alignment with the company’s commitment to performance, customer focus, and continuous innovation. Their leadership ensures the seamless delivery of world-class, omnichannel support and the translation of client business objectives into measurable KPIs for continuous improvement and enhanced customer experiences.

Vice Presidents

This department focuses on providing training and development programs for global communications professionals.

People (4)

Jobs (0)

Other teams

Training and Development

Customer Support

Operations and Management

Leadership Team

Vice Presidents

Communications Training