EPIC Connections
As a seasoned BPO executive with over 30 years leading IT teams supporting contact centers, voice and data networking, and infrastructure technologies, Dan’s expertise is invaluable to EPIC clients. His extensive experience crosses all types of call center technologies and includes designing, implementing, and managing platforms and operations, as well as vendor management programs. Previously, Dan served at Convergys, Zenta, and West Corporation, directing large teams and maximizing service value while driving down costs. He is a graduate of Creighton University with a Bachelor of Science in Business Administration.