Kellye Williams is an experienced Customer Success Manager currently with ePlus inc., having assumed the role in November 2023. Previously, Kellye served First Advantage for eight years, advancing through various positions to the role of Customer Success Director, where strategic leadership was demonstrated in managing multi-million-dollar accounts within the retail and hospitality sectors, achieving over $3 million in revenue through market analysis and process improvements. Prior roles at First Advantage included Customer Success Analyst, Customer Service Team Lead, and Platinum Consultant, each contributing to a strong foundation in client relations and operational efficiency. Kellye began career at NCR Corporation as a Technical Support Specialist, enhancing customer service through technical troubleshooting and support. Educational credentials include a Bachelor’s degree in Criminal Justice from North Carolina Agricultural and Technical State University and a Master of Technology focused on Cyber/Computer Forensics and Counterterrorism from Capella University.
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