Steven Fey

Steven Fey has a diverse work experience spanning several companies and roles. Steven has held leadership positions in various organizations, overseeing operations and implementing policies and procedures to improve efficiency. Steven has experience in managing staff, processes, deliverables, and systems related to Service Desk and Managed Services. Steven has also been responsible for strategic direction, technological research, and recommending technology strategies and policies. Steven has been involved in building ITIL-based organizations, designing operational processes, and recruiting engineering staff. In addition, they have managed daily operations, driven revenue growth, and managed risk in the Managed Services department. Steven has extensive experience in contact center support, project management, and programming on various platforms.

Steven Fey attended the Computer Training Academy from 1992 to 1993, where they obtained a certificate in Telecommunications. In 1988, they earned a diploma in Multi-Channel Communications Equipment Operation from the US Army Signal Center. Additionally, they hold a certification in ITIL v3 Foundation, but no information regarding the institution or date of obtaining the certification is provided.