Charlotte G.

Charlotte G. is an experienced customer care specialist currently working at Epsor since November 2023, focusing on delivering exceptional experiences to savers across various communication channels. Prior to this role, Charlotte has held significant positions in customer satisfaction and claims at Lydia, where responsibilities included handling complex cases and managing user satisfaction. Previous experiences include roles at Extia, where Charlotte developed social initiatives within the company and coordinated professional communities, and at Berceau magique, where Charlotte contributed to communication and customer service efforts. Educational qualifications include a Master Grande École in project management from MBS School of Business and a range of degrees in e-commerce, marketing, and commercial techniques.