Asagia Washington

Asagia Washington, ITIL, currently serves as a Technical Duty Officer/Sr. Major Incident Manager at Equifax since August 2020, bringing extensive experience in incident and crisis management across various industries. Previous roles include Cyber Incident Manager at Truist and SunTrust, where effective communication with senior leadership on technical issues was essential. Asagia also has experience as an Incident Manager/Crisis Manager at Delta Air Lines, facilitating communication during high-severity incidents, and previously worked as a Network Analyst/Incident Manager at Global Payments Inc. and as a Senior Level I Technical Analyst at Verizon Telematics. With educational credentials that include a Master's in Information Technology focused on Internet Security from American InterContinental University and a Bachelor's in Computer Information Systems from Clark Atlanta University, Asagia Washington demonstrates a profound expertise in technical support, incident management, and communication in challenging environments.