Shalini Tripathi

Shalini Tripathi is an experienced professional with a strong background in customer support and business transformation. Currently serving as a Global Customer Support Process Specialist and Business Transformation Team Lead at Equinix since September 2020, Shalini optimizes customer support processes on a global scale and drives initiatives to enhance efficiency and satisfaction. Previously, at Oracle from April 2008 to July 2020, Shalini held roles as a Customer Support and Payment Automation Team Analyst and a Customer Support Engineer, where recognition for exceptional service and expertise in Oracle Financials modules was achieved. Earlier experience includes serving as an IT Analyst/Data Warehouse Analyst at Con-Way, focusing on business process specifications and enhancing data warehouse capabilities. Shalini holds an MBA in Supply Chain and Operations from California State University-East Bay and an MS in Electrical Engineering from San Francisco State University.