Melissa Shepherd

Melissa Shepherd is a multifaceted engineering professional with extensive experience in IT and technology management. Currently serving as a Server Systems Engineer at ERC - Engineering, Research and Consulting, Inc. since October 2015, Melissa provides IT solutions and supports users in a mixed Windows and Red Hat Enterprise Linux environment. Concurrently, Melissa has held roles as Training Manager and Technical Trainer at Digium since April 2013. Previous experience includes Systems Administrator at CSC, Head of ITS at HMCPL managing IT operations for a public library system, and various positions in library technology and training roles throughout the 1990s. Melissa holds a Master of Library Science from The University of Alabama and a Bachelor of Science in Communication Graphics from The University of Alabama in Huntsville.